Delivery Service
We understand that timely and reliable delivery is a crucial part of your online shopping experience, which is why we offer a range of flexible delivery options to suit your needs. Our goal is to ensure your orders reach you in perfect condition and as quickly as possible.
Delivery Time & Range
We deliver to most locations within the United States, with delivery times varying based on your shipping address and the selected delivery method. Standard delivery typically takes 3-7 business days from the date of order confirmation. Expedited delivery options are also available for those who need their orders sooner, with delivery times ranging from 1-3 business days. Please note that delivery times may be extended during peak seasons, holidays, or due to unforeseen circumstances such as weather conditions or logistics delays.
Delivery Fees
Delivery fees are calculated based on the weight and dimensions of your order, as well as the selected delivery method and destination. We offer free standard delivery on orders that meet a certain minimum purchase amount—check our website for the latest details on this promotion. Expedited delivery fees will be displayed at checkout before you complete your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a unique tracking number and a link to track your package. You can also log into your ONTHEPLANET account to view the status of your order at any time. If you have any questions about the delivery of your order, please don’t hesitate to contact our customer service team.